𝗧𝗵𝗮𝗻𝗸 𝘆𝗼𝘂 𝗳𝗼𝗿 𝘃𝗶𝘀𝗶𝘁𝗶𝗻𝗴 𝗮𝗻𝗱 𝗿𝗲𝗮𝗱𝗶𝗻𝗴 𝗺𝘆 𝗯𝗹𝗼𝗴! 𝗜'𝘃𝗲 𝗻𝗼𝘄 𝗺𝗶𝗴𝗿𝗮𝘁𝗲𝗱 𝘁𝗼 𝗮𝗻𝗼𝘁𝗵𝗲𝗿 𝗯𝗹𝗼𝗴 𝘄𝗲𝗯𝘀𝗶𝘁𝗲 𝗮𝗻𝗱 𝘄𝗶𝗹𝗹 𝗿𝗲𝘀𝘁𝗮𝗿𝘁 𝗺𝘆 𝗯𝗹𝗼𝗴𝗴𝗶𝗻𝗴 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲𝗿𝗲. 𝗜𝗳 𝘆𝗼𝘂 𝗮𝗿𝗲 𝘀𝘁𝗶𝗹𝗹 𝗶𝗻𝘁𝗲𝗿𝗲𝘀𝘁𝗲𝗱, 𝗵𝗼𝗽 𝗼𝗻 𝗼𝘃𝗲𝗿! 𝘄𝘄𝘄.𝘇𝘇𝗮𝗻𝘆𝘆.𝘄𝗼𝗿𝗱𝗽𝗿𝗲𝘀𝘀.𝗰𝗼𝗺

SMRT Fails

"From Dec 18 to June 17, 2011, commuters affected by overcharging as a result of the bus stop distance corrections can get a full refund on the spot "


Fail No. 1

To have a distance error in the first place since they were so eager to charge us by distance instead of number of stops. But since technically, nothing is perfect, I think it is not that bad since they are willing to refund the over charges when they could've pretended nothing happen. =P

Fail No. 2

Many people are unaware of such refund. In fact, the TransitLink Add Value Machine & TransitLink Ticket Office/Concession Card Replacement Office was not filled with people as expected on the first day.
Which was weird since Refunds + Singaporeans = Super long queue

Fail No. 3

The refunded money? I expected perhaps $1 or $2 but instead, I was refunded 11cents and Jhon, 6cents!
Turns out that many had the same experience though from watching the news, they had more than us.
Perhaps in grand total, amount refunded is a lot but when it is distributed individually, it is seriously not much.

Jhon barely received 6cents and could've found more change on the ground. Nonetheless, I still appreciate for the refund, its just that it seems the amount was not worth it.

***

Don't get me wrong, I love public transport and I always believe it is the commuters who always makes the journey uncomfortable for all, not the services but after all this, I can't help but think of their previous but appropriately suited fail....


Right?




   

No comments